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ABOUT JOYCE'S PORTFOLIO

Freelancing provides me with the opportunity to work on different projects independently, while helping others achieve their own goals. My passion is seeing my clients succeed and watching their projects grow from concepts into something special. I have already proven my track-record on working with corporate individuals from top IT corporations. So now is the time to help small and medium-scale businesses with my personal touch. No project is too big, and no task is too small. If you’re looking for a dedicated and professional freelancer, you’ve come to the right place.

About Me.

Freelance digital partner and Corporate IT Manager with 20 Years' Experience.

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As a digitally adept collaborator, I have recently acquired certification in various freelancing niches and boast two decades of experience as an IT Manager within the IT-BPO industry. My expertise spans customer and technical support, web content moderation, workforce management, IT asset, IT security, quality and audits, procurement and invoicing, branding, communication materials and design, business presentations, reports and data visualization, and service level management. My role involves meticulous oversight of operations, guaranteeing the provision of top-notch services aligning with global standards. Throughout my career, I've been instrumental in streamlining enterprise infrastructures, thereby enhancing the cost-effectiveness and efficiency of IT service delivery.

Work Experience

2011-Present

IT Manager Consulting Delivery
CGI Philippines, Inc.

Key Responsibilities:

  • Analyze forecasted, current, and past inventory data.

  • Identify trends in financial performance.

  • Prepare and communicate business presentations and reports.

  • Recommend budgets and improvements based on analysis.

  • Lead technical teams to ensure standardized Workforce Management and Asset and Procurement processes.

  • Attain service level compliance, focusing on staffing, trends, and capacity.

  • Optimize processes for efficiency and adherence to standards.

  • Lead the implementation of processes aligned with the ITIL framework and LSS Yellow Belt principles.

  • Oversee end-to-end asset management, procurement, capacity, mobility, maintenance support, IT security, management of software licenses, request fulfillment, invoicing, reporting, and asset disposal.

Certifications

2022

ITIL (Information Technology Infrastructure Library) V4 Foundation

2022

January 2024

LSS (Lean Six Sigma) Yellow Belt

General Virtual Assistance

Social Media Marketing

CRMs, Algorithms, Content Creation, Content Scheduling, Campaigns, Ads Management, and Organic Lead Generation

Amazon Virtual Assistance

Real Estate Virtual Assistance

Web Development: WordPress

Search Engine Optimization

Branding, Graphic and Video Design and Editing: Adobe Photoshop, Canva

Philippine Taxation

Bookkeeping: Xero Bookkeeping, Online QuickBooks

Shopify ECommerce

Copywriting

Crypto/Forex Trading

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